General terms and conditions for KiteGlobing (kiteglobing.com)

CANCELLATION OF BOOKED SERVICES

Booked services can be cancelled by e-mail or phone. Here, the following cancellation policies apply:

  • till 3 weeks prior to arrival: free of charge
  • between 21 and 8 days prior to arrival: 25% of booked service
  • between 7 days and 1 day prior to arrival: 50% of booked service
  • no show: 100% of booked service.

REGISTRATION AND CANCELLATION OF CONRACT

A course participant or rentee shall not be physically or conditionally be impaired. He / she shall be capable of a 15 minute swim without further means. Any guest imperiling himself or others shall be excluded from the course. Payments made shall not be reimbursed. No further claims can be made.

DISCLAIMER

KiteGlobing is not liable for personal damage of any kind. Furthermore, we are not liable for loss or theft. The same applies to guest storage.

SAFETY

Instructions from the KiteGlobing staff must be followed. The international right-of-way-rules are to be adhered to. It is prohibited to kitesurf in neighbouring hotel swimming areas. Kiters shall ensure to keep a minimum distance of 50m from the beach as well as other kiters (in particular beginners). It is prohibited to jump near the beach (50m). Kitesurfing beyond the reef is at your own risk. The rescue boat is only available for rescues in the lagoon as it is not suitable for strong current and swell as common outside the lagoon. It is prohibited to kitesurf off site, i.e. ambit 1 km off location. In case of non-compliance, KiteGlobing is entitled to cancel the contract immediately. Payments made shall not be reimbursed.

COURSES UND CONDUCTION OF COURSES

Our kite courses usually begin on the first booked day at either 9.30hrs, 12.30hrs or 15.00hrs. If the practial part cannot take place due to strong wind (>25 km) or lacking wind (<12 km), KiteGlobing shall postpone the course to a later time or day or substitute the customer with a voucher. KiteGlobing is not obliged to reimburse payments in the event that the customer refrains from the course for personal reasons.

RENTING

The rentee is obliged to return kites and any other equipment by 17.00hrs. KiteGlobing, in its position as renter, is entitled to refuse handing out the kite equipment if the rentee does not have sufficient skills. The renter can cancel the contract with immediate effect on the grounds of lacking skills with regard to the kite equipment, violation of right-of-way-rules or peril to third parties. Moreover, KiteGlobing may withhold the rental fee. The guest shall be liable for any self-inflicted damage to rented equipment. The guest is obliged to indicate any damage incurred upon return of the equipment. Regular checks of the kite equipment guarantee its safety and availability. Nonetheless, the rentee is obliged to examine the kite equipment before use.

EQUIPMENT INSURANCE

KiteGlobing equipment insurance covers damage up to 300.00 € / claim, without deterrent fee. Any damage exceeding this limit of liability shall be paid by the rentee. Loss of equipment is not insured.

SEVERABILITY CLAUSE

Should any provision of this contract be or become void, the remaining provisions shall remain in full effect. In this event the contract parties undertake to commence negotiations with a view to replacing the void provision with an effective provision which most closely reflects the original intent.